Experience

UX Content Designer

Cisco Webex, Remote – (Dec 2017 - Mar 2023)

Founded the UX writing and content design practice and process at Cisco
Evolved the brand voice guidelines, style guide, and content design system
Started as the sole UX writer, then grew a team of 10 UX content designers
Built new avenues of communication across product, research, marketing, documentation, localization, and customer support teams to improve internal communication to transform the entire user journey
Developed and delivered talks and workshops across the organization to advocate for UX writing and educate on content design standards

“Your contributions to content design and our writing standards were (and will continue to be) invaluable. I also wanted you to know I really appreciated your help and support.” – Suzanne Cahill, UX Content Designer at Cisco

Copywriter

Esurance, San Francisco, California – (Apr 2016 - Jan 2017)

Led interactive marketing campaign with >750k impressions
Managed blog and email newsletter with average >150k readership per month